Frequently Asked Questions
How much is delivery?
Delivery fees start at $3.99 for orders per restaurant. $3.99 is for in-zone area (additional fee will be added for out-of-zone based on restaurant delivery locations). A $3.00 gratuity is standard for orders under $20 in food cost. A 15%- 20% gratuity for your driver is suggested on all orders over $20. If out-of-zone please call office at 317-815-8900 to make special arrangements to make delivery available in your area.
What about tips?
The self-employed catering and delivery professionals use their own vehicles and gas. They work hard to assure that your meal is delivered to you promptly professionally. As with all food service wait staff, they rely on tips as their major source of income. Unlike restaurant wait staff, the self-employed catering and delivery professional does not serve multiple tables. They dedicate themselves exclusively to your order. The entire delivery process for them from start to finish can take up to one hour.
A 15-20% gratuity is suggested on all orders. The self-employed catering and delivery professionals sincerely appreciate your generous consideration.
When should I order?
Orders must be placed at least 1 hour before desired delivery time.
How many restaurants can I order from at one time?
You may order from as many restaurants as you wish, however, a separate delivery fee will be added for each restaurant ($5.99 for the next restaurant pick up). Please keep in mind that orders from more than one restaurant may arrive at different times from separate drivers.
What are your hours?
Monday-Thursday 9:30 am to 9:30pm
Friday 9:30 am to 10:00pm
Saturday 11:00am to 10:00pm
Sunday 11:00am to 9:30pm
When should I order in advance?
We recommend that you schedule lunch orders 2 hours in advance. You may schedule a lunch delivery either by:
(1) clicking schedule a delivery in advance underneath desired delivery time on the main screen or
(2) calling us at 317-815-8900
Do you take special orders outside of normal service hours?
For orders that are outside of our normal service hours, please call our office at: 317-815-8900 to make special arrangements. We would be pleased to accommodate your delivery needs no matter the day or time!
When will my food arrive?
Over 95% of our orders are delivered within the hour. In fact, over 75% are delivered in 45 minutes. To make sure your delivery is timely and we meet your expectations, once you select your restaurant at the top of the menu on the left (FOR DELIVERY A.S.A.P.) CHANGE and select the time you would like your order delivered and if we cannot deliver within 15 minutes of your request we will contact you.
The following are reasons for the Other 5%:
Traffic - Ordering from a far restaurant requiring use of highway at rush hour. Peak Times - Ordering from a restaurant at 7 pm with a 45 minute wait for a table on a Friday or Saturday. Major Events - Ordering on Holidays such Valentine's Day or Sweetest Day or during the Super Bowl or Playoffs may result in an untimely delivery.
Distance - If the restaurant is 15 to 20 minutes from your house that will result in longer delivery times.
Weather - Rain, snow and ice will slow our service down depending on the severity. If you don't want to leave the house, chances are there are many people feeling the same way.
Please remember our intentions are to make you happy! The more notice we have the better we can serve you.
Will my food arrive to me fresh?
Absolutely! We submit your order to the restaurant for preparation based on the availability of your self-employed catering and delivery professional. This means that your order begins being prepared only when we have coordinated with the driver and that they are on their way to the restaurant to pick it up. Your order goes immediately into a specialized thermal insulated catering bag to keep it hot and fresh, and then it is delivered directly to you. You couldn't get it hotter if you went to get it yourself!
How do I pay?
We accept cash, Visa, Mastercard, Discover, American Express. The self-employed catering and delivery professional do not carry more than $20 in change, and will receive their tips upon the completion of their service. Credit cards are processed on our secure site at the time of your order. All Non-Cash Transactions reflect a 4.55% processing fee.
What about drinks and plastic ware?
We can provide you with individual 12oz cans, 6 pack of soda or 2 liters. We also offer bottled spring water in 16.9oz bottles. Plastic ware can also be provided at a small charge. Drinks are not served cold.
Can I use restaurant coupons?
We're sorry, but no. Our participating restaurants still want to serve you in person for those nights out. So save those coupons for a top quality, complete service, in house meal.
What do you do with information you collect from me?
Your privacy is our primary concern and we will never share your information with any outside person or entity. We store only needed personal information for order completion and direct contact in our secure and private database. So remember your password.
What if I don't see my favorite restaurant?
Let the owner or manager know that you would like their food to be available for delivery to you through Ganser Delivery & Marketing Solutions.
What else do I need to know?
Restaurants menus and prices are set by the restaurant and subject to change. Orders cannot be cancelled once placed . Call us immediately at 317-815-8900 if the restaurant has incorrectly packaged your order to schedule a re-delivery or to receive credit. We reserve the right to refuse service at our discretion. Thank You for your business.
What if I am not satisfied with the service or meals?
Note: All sales are final.
We will make every effort to make sure you are satisfied with our service and your meal.
We require all participating restaurants to package your meals according to your order. Your self-employed catering and delivery professional will NOT open the packaging to verify accuracy or preparation of your meal. All of our self-employed catering and delivery professionals are fully screened and are fully insured.
Please contact our office with any complaints or concerns